Return & Refund Policy

At Aerolock, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Return Window

You have 30 days from the date of delivery to initiate a return for most items. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

2. Damaged or Broken Items (Special Guarantee)

Since we carry glass and fragile kitchenware, we take extra responsibility for their safe arrival.

  • Arrived Broken? If your item arrives damaged, please email us at support@aerolockhome.com within 48 hours of delivery.

  • Required: Please include your Order Number and clear photos of the damaged product and the packaging.

  • Resolution: We will send a replacement immediately at no extra cost to you, or issue a full refund if preferred.

3. How to Initiate a Return

  1. Contact Us: Email support@aerolockhome.com with your order number and the reason for the return.

  2. Approval: Once approved, we will provide you with the return shipping address at our Columbus, GA warehouse.

  3. Shipping: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or the wrong item was sent). We recommend using a trackable shipping service.

4. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

5. Non-Returnable Items

  • Items marked as "Final Sale" or "Clearance."

  • Items that show signs of use, food stains, or are missing parts not due to our error.

  • Gift cards.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact our support team via email.

7. Contact Information

For all return-related inquiries, please reach out through our official channels: