Privacy Policy
Last Updated: February 2026
At Aerolock, we value the trust you place in us when sharing your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit or make a purchase from our store.
1. Information We Collect
When you shop with us, we collect certain information necessary to serve you:
-
Order Information: Name, shipping address, billing address, payment information (processed via secure, encrypted gateways), email address, and phone number.
-
Device Information: We automatically collect details about your device, including web browser, IP address, time zone, and cookies installed on your device to improve site performance.
2. How We Use Your Information
We use the information we collect to:
-
Fulfill Orders: Process payments, arrange shipping, and provide you with invoices and order confirmations.
-
Communicate: Respond to your inquiries via our support channel and send updates regarding your order status.
-
Improve Aerolock: Analyze how customers interact with our store to optimize our product selection and user experience.
-
Security: Screen orders for potential risk or fraud to protect both our customers and our business.
3. Sharing Your Personal Information
We never sell your personal data to third parties. We only share your information with trusted partners who help us run our business:
-
Service Providers: Like our e-commerce platform and shipping carriers (UPS, USPS, FedEx) to ensure your package reaches you safely.
-
Legal Compliance: We may share information if required by law or to respond to a lawful request for information we receive.
4. Data Security
Your security is our priority. We use SSL (Secure Sockets Layer) encryption to protect your sensitive information during checkout. Your payment details are handled by certified processors and are never stored on our servers.
5. Cookies
Aerolock uses cookies to enhance your shopping experience (for example, keeping items in your cart while you browse). You can choose to disable cookies through your browser settings, though it may affect some features of our site.
6. Contact Us
For more information about our privacy practices, or if you have questions, please reach out to us:
-
Email: support@aerolockhome.com (Recommended for the fastest resolution)
-
Phone: +1 (253) 228-6029
-
Address: 4261 Sims St, Columbus, GA 31907-6212
-
Business Hours: 9:00 AM - 5:00 PM EST (Monday - Friday)